Refund Policy

1. Overview

At Gold Internet Group LLC, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed.

2. Eligibility for Refunds

Refund eligibility depends on the type of service and the stage of delivery:

• Software & Subscriptions: Refund requests for subscription-based services may be submitted within 14 days of the initial purchase or renewal, provided the service has not been substantially used. Substantially used means the service features have been actively accessed and utilized beyond initial setup.
• Digital Services: Refunds for digital services may be available if the service has not yet been delivered or if the deliverables materially fail to meet the agreed-upon specifications.
• Consulting: Consulting services that have already been rendered (e.g., meetings held, reports delivered) are generally non-refundable. Refunds may be considered for unused prepaid hours.
• Invoicing & Payments: Fees for invoicing and payment facilitation are generally non-refundable once the service has been performed.

3. How to Request a Refund

To request a refund, please contact us at support@goldinternetgroup.com with the following information:

• Your name and email address associated with your account or purchase.
• The service or product for which you are requesting a refund.
• Invoice number or purchase reference, if available.
• A brief explanation of the reason for the refund request.

4. Refund Processing

Once we receive your refund request, we will:

• Review the request within 5 business days.
• Notify you of the outcome via email.
• If approved, process the refund within 10 business days using the original payment method when possible.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Partial Refunds

In some cases, we may offer a partial refund if only a portion of the service has been delivered or if the service was partially used. The refund amount will be calculated based on the delivered versus undelivered portions of the service.

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered and accepted.
• Custom development work that has been completed per agreed specifications.
• Administrative or setup fees, unless otherwise specified.
• Third-party costs incurred on your behalf (e.g., domain registrations, licenses).

7. Disputes

If you disagree with a refund decision, please contact us to discuss the matter further. We are committed to finding a fair resolution. You may also exercise any rights available to you under applicable consumer protection laws.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy applicable to your purchase is the one in effect at the time of your purchase.

9. Contact Us

For refund-related inquiries, please reach out to:

Gold Internet Group LLC
Email: support@goldinternetgroup.com